Refund policy

Return and Refund Policy

Because Sugar Rush by Ravyn sells fresh baked food items, all cookie and dessert sales are final. We do not accept returns or exchanges on food products.

If there is an issue with your order, please contact us within 48 hours of delivery or pickup. Include your order number, a description of the issue, and clear photos of the product and packaging if the order arrived damaged.

We review concerns on a case-by-case basis. If an order is damaged in transit, incorrect, or missing an item, Sugar Rush by Ravyn may offer a replacement, store credit, or refund at our discretion.

We are not responsible for delays caused by the shipping carrier, weather, incorrect addresses, missed deliveries, or packages left unattended after delivery.

Please double-check your shipping address before placing your order. If an order is returned or delayed because of an incorrect address, the customer is responsible for any additional shipping costs.

Cancellations may be requested within 12 hours of placing an order. Once an order has been baked, packed, or shipped, it cannot be canceled.

For questions, contact us at rscott@sugarrushbyray.com.